Frequently Asked Questions
Answers to common questions about our service, pricing and how to arrange a direct cremation.
Direct cremation is a simple cremation service without a traditional funeral ceremony. It includes collection, preparation, cremation, and return of ashes, but without a service beforehand. Families can hold their own memorial service if they wish.
No, absolutely not. Our price includes everything: collection, all paperwork and permits, preparation, simple coffin, cremation, quality urn, and return of ashes. The only additional costs might be for optional extras you specifically choose.
We can typically arrange direct cremation within 7-14 days, depending on location and local authority requirements. We’ll work with you to find the earliest available date that meets all legal requirements.
Yes, direct cremation can include family attendance if you wish. We can arrange for a small number of family members to be present during the committal. This is optional and can be arranged when you book.
Ashes are returned to you in a quality urn included in our service. Alternatively, we can scatter them in our beautiful memorial garden at no extra cost. You can also choose to collect them from our facility or have them delivered.
We have 100+ locations across Australia, covering all major cities and many regional areas. When you arrange online, we’ll confirm service availability in your specific location and connect you with your local team.
We handle all necessary paperwork including death certificates, cremation permits, and regulatory requirements. Our team will guide you through any documentation you need to provide and explain each step clearly.
Yes, we offer optional upgrades including premium urns, memorial keepsakes, additional urn copies, and attended cremation services. All upgrades are clearly priced with no hidden costs.